Complaints & Resolutions

The PHWDG is governed by principles of accessibility, accountability, equality, mutual responsibility and simplicity. We value fairness, openness, integrity, honesty, service, respect, encouragement, and patience.

The PHWDG views complaints as an opportunity to learn and improve, as well as a chance to help make things right for the person or organization that has made the complaint.

All stakeholders and community members are encouraged to bring their concerns or complaints forward as soon as possible to ensure a timely response and resolution.  If you have a complaint, you are encouraged to contact a PHWDG staff member either verbally or in writing to the contact details below.


The PHWDG commits to the following:

>     Complaints will be handled in a confidential manner;

>     Complaints will be addressed professionally, competently and promptly and will be tailored to meet the individual needs of any persons with a disability;

>     We will use complaints to improve our processes and how we handle potential issues in the future; and

>     We will respond to all complaints within 48 hours


Complaints may be made in person or in writing to:

Peel Halton Workforce Development Group

6755 Mississauga Road

Suite 415

Mississauga, ON L5N 7Y2

or  by email to

or  by telephone to (905) 306-9588

 Hours of Operations

Monday: 9 am – 5 pm

Tuesday: 9 am – 5 pm

Wednesday: 9 am – 5 pm

Thursday: 9 am – 5 pm

Friday: 9 am – 5 pm

Saturday: Closed

Sunday: Closed